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Last updated: May 2026

Uplink Workspace Solution (“Uplink”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of our members, customers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website, purchasing any of our products or services, or accessing our premises, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Business Name: Uplink Workspace Solution Registration No.: 202603114020 (CT0163776-T) Location: Ipoh, Perak, Malaysia Website: uplinkzone.com Contact: mail@uplinkzone.com

2. Personal Data We Collect

We collect personal data that is necessary to provide our services to you. This includes:

a) Identity & Contact Information

  • Full name
  • Email address
  • Phone number
  • Identity Card (IC) or passport number (for membership verification purposes)

b) Billing & Transaction Information

  • Billing address
  • Payment transaction records (bank transfer references, payment dates, amounts)

c) Account Information

  • Username and account credentials created on our website
  • Membership plan details, subscription history, and renewal records
  • Booking history and credit usage

d) Website Usage Data

  • IP address and browser type
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies (see Section 7)

e) Premises Data

  • CCTV footage recorded in common areas of our premises, for the safety and security of all members, staff, and visitors

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process your membership subscription, pass purchases, and facility bookings
  • To verify your identity as required for membership registration
  • To manage your account and provide customer support
  • To process payments and maintain transaction records
  • To send you transactional communications such as booking confirmations, renewal reminders, and receipts
  • To send you promotional or marketing communications, where you have opted in to receive them
  • To maintain the safety and security of our premises via CCTV monitoring
  • To comply with our legal and regulatory obligations under Malaysian law

4. Legal Basis for Processing

We process your personal data on the following grounds:

  • Contractual necessity — to fulfil our obligations under your membership or service agreement with us
  • Legitimate interests — to operate and improve our business, and to maintain premises security
  • Legal compliance — to meet our obligations under Malaysian law, including tax and record-keeping requirements
  • Consent — for optional marketing communications, where you have explicitly opted in

5. How We Share Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following circumstances:

  • Service providers — third-party platforms we use to operate our business (e.g. website hosting, WooCommerce/WordPress, and payment processing services), who are bound to handle your data securely and only for the purposes we specify
  • Legal requirements — where we are required to disclose data by law, court order, or regulatory authority
  • Business transfers — in the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction, with prior notice given to you

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, and in accordance with Malaysian legal requirements. Specifically:

  • Account and membership data — retained for the duration of your membership and for 7 years thereafter for tax and financial record-keeping purposes
  • CCTV footage — retained for a maximum of 30 days, after which it is automatically overwritten unless required for an ongoing security or legal matter
  • Marketing opt-in records — retained until you withdraw your consent

7. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.

We use:

  • Essential cookies — required for the website and shopping cart to function
  • Analytics cookies — to understand how visitors navigate our site (only where consented)

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website and checkout process.

8. CCTV & Premises Surveillance

For the safety and security of all members, staff, and visitors, CCTV cameras are installed and operational in the common areas of our premises. Signage is displayed at the entrance and within the space to notify all persons entering the premises of CCTV recording. Footage is stored securely and accessed only by authorised personnel.

9. Your Rights

Under the PDPA 2010, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete personal data
  • Withdraw consent for marketing communications at any time
  • Request information about how your data is being used

To exercise any of these rights, please contact us at mail@uplinkzone.com. We will respond to your request within 21 days.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include secure server hosting, access controls, and encrypted communication where applicable.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Uplink Workspace Solution Email: mail@uplinkzone.com Website: uplinkzone.com